Terms of service
Last Updated: September 2026
Welcome to Lace & Loom. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website.
1. General Terms
Lace & Loom operates this online store to provide customers with lingerie, loungewear, hosiery, bodysuits, sets, and related products.
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
We reserve the right to update, modify, or discontinue any part of our website or services at any time.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and prices displayed on our website are accurate.
However:
- Product colors may appear slightly different depending on your device or screen.
- Minor variations may occur between product photographs and the actual product.
- Product availability may change without prior notice.
- We reserve the right to correct errors in product descriptions, pricing, or availability.
3. Prices
All product prices displayed on our website are in the currency shown at checkout.
Prices may change at any time without prior notice.
Any applicable delivery charges or additional fees will be communicated during the checkout process where applicable.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation. An order is considered accepted when we confirm that the order has been processed for fulfillment.
We reserve the right to cancel or refuse an order in circumstances including:
- Product being unavailable
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect or incomplete customer information
- Delivery restrictions
- Other legitimate business reasons
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This includes:
- Full name
- Correct delivery address
- Active phone number
- Email address
- Correct product size and other required information
Lace & Loom is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Payments
Payments may be processed through third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not guarantee uninterrupted availability of third-party payment services.
7. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframe provided on our website.
Delivery times may vary due to:
- Courier delays
- Weather conditions
- Public holidays
- Incorrect address information
- Unexpected circumstances beyond our control
Once an order has been handed over to the courier, delivery is also subject to the courier's policies and operating conditions.
Please refer to our Shipping Policy for further details.
8. Returns, Refunds and Exchanges
Because many of our products are intimate apparel, hygiene and safety are important.
Returns, refunds, and exchanges are subject to our Return & Refund Policy.
Products that have been worn, washed, used, altered, or have had applicable hygiene seals removed may not be eligible for return or exchange, except where required by applicable law.
If you receive an incorrect, damaged, or defective product, please contact us within the timeframe specified in our Return & Refund Policy.
9. Intellectual Property
All content on the Lace & Loom website, including:
- Logos
- Brand names
- Product photographs
- Graphics
- Text
- Designs
- Website layout
- Other original content
is owned by or licensed to Lace & Loom unless otherwise stated.
You may not reproduce, copy, modify, distribute, or commercially use our content without our prior written permission.
10. Prohibited Use
You agree not to use our website:
- For unlawful purposes
- To commit fraud or abuse
- To interfere with website security
- To attempt unauthorized access to our systems
- To copy or misuse our content
- To place fraudulent or unauthorized orders
- To introduce malicious software or harmful code
We reserve the right to restrict or terminate access where necessary.
11. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available without interruption
- Free from errors
- Completely secure
- Free from technical problems
Temporary interruptions may occur because of maintenance, technical issues, or circumstances beyond our control.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, courier companies, analytics providers, or other external services.
Lace & Loom is not responsible for the policies, availability, or practices of third-party services.
13. Limitation of Liability
To the extent permitted by applicable law, Lace & Loom will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
14. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will become effective when the updated terms are posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.
15. Governing Law
These Terms of Service shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer rights or protections applicable to your transaction.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Lace & Loom
Email: laceloom.pk@gmail.com
Phone/WhatsApp: +92 348 6383592
Address: Kot Radha Kishan, Raiwind, Pakistan