Privacy policy
Last Updated: September 2026
At Lace & Loom, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Full name
- Delivery and billing address
- Phone number
- Email address
- Order and purchase details
- Payment-related information
- Device, browser, IP address, and website usage information
- Any information you voluntarily provide when contacting us
We only collect information that is reasonably necessary to operate our online store and provide our services.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm orders and payments
- Contact you regarding your order
- Handle returns, refunds, and exchanges
- Provide customer support
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Send promotional messages, only where permitted and where applicable
3. Payment Information
Payments may be processed through third-party payment providers. Lace & Loom may not directly store your complete credit/debit card details.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers, such as:
- Courier and delivery companies
- Payment processors
- Website/e-commerce service providers
- IT and technical service providers
- Marketing or analytics providers, where applicable
These parties receive only the information reasonably necessary to provide their services.
5. Cookies
Our website may use cookies and similar technologies to:
- Keep your shopping cart working
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant marketing or advertising, where applicable
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for order processing, customer service, business records, legal obligations, dispute resolution, and other legitimate business purposes.
8. Your Privacy Choices
Depending on applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Opt out of promotional communications
- Ask questions about how your information is used
Some information may need to be retained where required for legal, accounting, security, or transaction-related purposes.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Lace & Loom is not responsible for the privacy practices or content of those third parties.
We recommend reviewing their privacy policies before providing them with your personal information.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.
Any updated version will be posted on this page with a revised Last Updated date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Lace & Loom
Email: [laceloom.pk@gmail.com]
Phone/WhatsApp: [+92 348 6383592]
Address: [Kot Radha Kishan Raiwand]